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06-20-2008, 08:47 
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, actual field testing, actual testing data, and more importantly real-world test data-- otherwise known as "you the customer who complains about a failure". I know from a 10-year stint as an automotive service engineer/technical writer/illustrator that Engineering inherently blames Manufacturing who then blames Warranty. All have deadlines and budgets to meet. When that doesn't happen, all hell breaks loose and somebody has to take the blame. By then Management has changed, and engineers have moved on to another project, Manfacturing is building something new. Warranty gets left holding the bag.